Question

pay as you go

  • 30 September 2021
  • 3 replies
  • 30 views
Naeve Hopkins
Rank
Userlevel 1

i bought a new sim £20 but the money hasnt gone on the sim i have no credit even though i payed for it 

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Naeve Hopkins,

 

Had you registered for an account yet or not sorry? When did the amount leave your bank?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

Hi I have the same issue that several people here are reporting the money has left my account and I have registered the app/account but saying no top up. I bought the £20 unlimited bundle

Michelle
Rank
Userlevel 5
Badge +8

Hi @thecrawf 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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