I'm in the EU at the moment and have received a message saying my PAYG bundle has expired. I renewed the bundle - twice - and I know the payments went through, but my profile tells me have no bundle and no credit.
Please tell how I can reactivate my phone.
Best answer by Mohammed
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+7
Hi
Can you confirm which country you are in and which network is showing?
Does the app or account show your correct up to date allowances?
Kash
We're in Portugal and it seems to be picking up Meo.
The app isn't showing any allowances at all.
Strangely I have been able to make a couple of calls, so I'm thinking I am connected but my profile is just not showing it.
Thanks for your help.
+10
Hey
We may need to manually re-apply the bundle.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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