Question

PAYG call rates out of bundle

  • 17 March 2021
  • 8 replies
  • 198 views
D
Rank
Userlevel 1

I have been charged 40p for a call to a UK mobile that was less then one minute. Is that a correct charge?!

 

 Also 65p for a less then 2 minute call to same number

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8 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @daryah,

Our PAYG charges can be found here. Calls to 07 numbers cost 3p per minute so it’s strange to hear that you have been charged that much, was the number a standard/personal one or does it belong to a business?

Ryan

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D
Rank
Userlevel 1

The number is personal

 

 The number was called based on a redirect I setup so that inbound calls divert to the number when my phone is turned off. Could this be the reason?

 Please advise next steps

D
Rank
Userlevel 1

Hi I have been charged a PAYM call rate 40ppm whereas my SIM is PAYG

Can you please clarify if ID Mobile can fix the discrepancy on my existing SIM

Mohsin
Rank
Userlevel 6
Badge +4

Hi @daryah 

Please can you advise what the first 4 digits of the original number you called begin with?

-Mohsin

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D
Rank
Userlevel 1

07768

Mohammed
Rank
Userlevel 7
Badge +10

Hello there, it doesn’t show on our confirmed list of non-standard 07 numbers but we can double check this via our TechTeam.

I’ll send you a PM so we can pick this up.

 

Mohammed

 

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D
Rank
Userlevel 1

It’s a standard mobile number assigned to me on Vodafone.

Will
Rank
Userlevel 6
Badge +8

Hi @daryah 

 

If you could reply to the Private message we’ve sent you, we can begin to investigate further for you.

 

Will

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