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Received Final Demand for pay as you go phone no longer in use.

  • 2 February 2021
  • 1 reply
  • 82 views
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Hello,
I have tried unsuccessfully to contact ID mobile by phone and live chat but no luck in speaking to a real live human being. 
I received a final demand notice for what i can only assume is an old pay as you go phone that hasn’t been used for months. I also have an account for my daughters phone which I pay monthly ddebit for and payment has not fallen behind. 
What can i do, there is no one to speak to. I do not understand why I have had a final demand, I have had no other correspondence and it was a pay as you go contract. When i phone up and put in the old number it tells me this number doesn’t exist. 
There is no one I can talk to.

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Best answer by Michelle 3 February 2021, 12:20

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Michelle
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HI @Roz 

 

You would not be sent a final demand for a Pay & Go SIM/phone 

We’ll send you a private message on here so that we can verify your details and look into the letter you have received.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

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