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Refund

  • 15 January 2021
  • 3 replies
  • 45 views

I have bought the plan this month 1 week ago or something. It’s the £6 plan. However, I have been charged £4.73 extra? I have not used the SIM at all?

I want to cancel the plan and get my refund. How do I do this process??

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Best answer by Will 15 January 2021, 20:33

Hi @Vandana,

 

How does the extra charge appear on your bill?

 

Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will

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3 replies

Userlevel 6
Badge +8

Hi @Vandana,

 

How does the extra charge appear on your bill?

 

Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will

Hi @Will,

 

So how would I get a refund?

After clicking on cancelling the plan, I received a message on my normal texts format and in that message it says the bill is £10.74. So that is extra £4.73 on top of the £6. I just put the SIM in and this happened???

I want a full refund. 

 

Vandana

Userlevel 4
Badge +3

HI @Vandana 

We will send you a Private Message so we can assist with your cancellation and arrange your refund.

-Mohsin

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