Question

Replacement Sim

  • 10 December 2021
  • 1 reply
  • 13 views

My phone was stolen, I have blocked the sim, so I need a replacement sim.  Live chat is in fact a robot, and it does not offer this option. How do i get a replacement sim (for new phone). Can I continue to use the old number on the new phone?


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1 reply

Userlevel 8
Badge +9

Hello @sleekstone, yes the iD Live Chat service has a 24/7 chat-bot, but you speak to an iD agent by typing “talk to a person”, once you’re chatting with the chat-bot.

Real people will assist 9am - 8pm weekdays and 9am - 6pm weekends - good luck. 

Why iD Mobile?