Reruns

What exactly is your question?

If Royal Mail say it’s been received then it’s been received. You have proof or return so no need to stress! Keep an eye out for a final bill from iD Mobile.

You're pretty vague in posts...

You can have two accounts with iD Mobile (Credit Check Permitting). So, you can just go ahead and place a new order unless the phone you returned was attached to a second account or an upgrade?

Hello I want to upgrade 

Hello 

@salifk85 The iD customer service is 100% online so you cannot contact them via phone or request a call back.

For a fast reply I would recommend you try the live chat or social media channels to contact customer services.

If you would rather request help via the community forums you'll be best to clearly explain your exact issue in your post and want you would like iD Mobile to confirm. Then I'm sure someone from the iD team will get back to you in a few days with what you would like to know.

You get what you pay for... If you want telephone support then you need to put your hand in your pocket and pay for it. Not trying to be funny here but try comparing the SIM only prices of EE, O2 and Vodafone to iD Mobile and you will see that there is a big difference! 

I'm a customer just like you. There is a reason why the likes of iD Mobile, SMARTY, VOXI and other mvno's are able to offer much lower prices with much higher data limits and that's by ditching call centers. I'm not being rude by pointing that out!?! I know firsthand how frustrating 100% online support can be, but then I'm saving £132 a year compared to what I was paying Vodafone and so I'm prepared to tolerate it to some degree.

Anyway, it will take a few days for your return to complete. It has to be received, looked over and tested, booked back in and your account restored to whatever state it was in prior to the upgrade. You're best off speaking to live chat or messaging one of the team using Facebook or Twitter than waiting for an official response here.