Question

Sim card not delivered

C
Rank

I have received Letter with direct debit and account details , but the SIM was not delivered so I couldn't activate the account. Please help me with this matter . Thank you

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Cos,

 

How long ago did you order the SIM card?

 

Will

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C
Rank

Hello,

 

I have placed my order on the 2nd of May. Thank you.

 

 

Will
Rank
Userlevel 6
Badge +8

Oh crikey @Cos,

 

That’s much longer than we’d have expected. 

 

We’ll drop you a Private Message now to get you a new SIM card sent out ASAP.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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