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SIM delivery

  • 15 January 2021
  • 5 replies
  • 178 views
N
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SIM card has not arrived but have had emails about account and billing. SIM was ordered on the 7th, and hadn’t expected to wait over a week. Should I wait or request a new one to be sent via tracked post?

(I haven’t had any delays with any other Royal Mail deliveries this last month)

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Best answer by Mohsin 16 January 2021, 15:56

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5 replies

Will
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Userlevel 6
Badge +8

Sorry about that @Jaatatusa.

 

We’ll drop you a Private Message now to get a SIM card sent to you via DPD as soon as possible.

 

Will

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J
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Userlevel 1

I am stil waiting for my sim since 28th May i have received my phone number and order confirmation but still not received the sim

Michelle
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Userlevel 5
Badge +8

Hello @charliesmith91 

 

SIM cards will be sent via Royal Mail. Ifyou have ordered a contract with a phone delivery will be via DPD.

 

Thanks

 

Michelle 

iD Mobile 

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charliesmith91
Rank

hi can sims come through dpd, i have a order arriving with dpd 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Nicole1011 

We are sorry to hear your sim card has still not arrived. If you had ordered the sim on 7th the sim should have been with you by now. We will send you a Private Message so we can look into this.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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