Hi, I am going to be abroad for a while and I would like to keep my number so I think the bets is to switch my plan to a tap up one. I cannot see the option when I go into my ID account. Can you indicate how to proceed with that change to ensure I keep my Uk number? Thanks
Hi
Just to confirm, are you wanting to change your Pay monthly sim to a Pay as you Go sim? Unfortunately, It's not possible to convert from PAYM > PAYG.
You can look at changing to the cheapest tariff available in your plan change options in the iD app/account if you're on a SIM-only plan. This way you'll keep your number running at minimum cost.
Otherwise, you'll need to cancel and re-order in the future. We provide inclusive roaming in up to 50 destinations.
Check our available destinations as you may be able to use your phone abroad.
-Mohsin
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