top up failed

  • 24 January 2021
  • 1 reply
  • 20 views

I put £20 on my daughters sim 10 days ago, it came out of my account but no sign of it on her phone


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1 reply

Userlevel 6
Badge +4

Hi @Lilly67 

We are sorry to hear that the £20 top-up had not gone through. We would advise speaking with our Live Chat | iD Mobile Network team as they will be able to help you with this.

 

-Mohsin

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