I cannot find a transaction number for my sim only plan. I have received the sim in the green envelope and also a letter confirming my direct debit plan. There is no transaction number on them only reference numbers and user service numbers. I have a pac code from my old network but cannot use it until i have the transaction number..You have closed my old pay monthly plan.
Best answer by Michelle
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+8
Hi
Please can you follow the below steps to transfer your number over:
Step 1. Log in
Log in to your app or ‘My Account’.
Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.
Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.
Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.
That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5.30pm, it takes 2 working days.
Michelle
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