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Trying to credit account so I can use more of my cap allowance

  • 16 January 2021
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I’m overseas so any roaming calls I recieve are using up my cap amount (£25). I had a call today that used up £20 of my cap amount so have paid £20 into my account with a credit card in the hope of crediting it and resetting my cap amount in case I get more calls tomorrow. My credit payment is showing in my account but the cap is still showing only £5 of the total £25 available… why ?  

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Best answer by Will 20 January 2021, 16:04

Hi @AJP77,

 

It’s a monthly cap, so it resets on a monthly basis. It won’t go back down to £0.00 used until next month.

 

If you wish to increase your cap, you can do so via the iD Mobile App.

 

Will

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Hi @AJP77,

 

It’s a monthly cap, so it resets on a monthly basis. It won’t go back down to £0.00 used until next month.

 

If you wish to increase your cap, you can do so via the iD Mobile App.

 

Will

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