I have upgraded my current plan to pay monthly 12 months. ie £5 The new sim is in the post, but i cannot physically access because I am in hospital. The new plan is unlimited phone calls unlimited txt and 3 gb gata.
The app shows unlimited calls and txts but the data is 1.5 of 1.8gb
Do I have to physically insert the new sim as mins txts are ok but not data and/or will the data
will get updated automatically to 3gb I also bought a £6 addon for more mins as i thought I might run out,
but with hindsight that was not really required. Do I assume that was a waste as I was not sure how
long the upgrade would take effect plus not sure if I had to put in the new sim to activate the
calls/txt and data. Could I get a refund on the £6 or is that discretionary and how would I get in contact
if that was allowed.
Best answer by RoryView original