I received an email re an upgrade. Applied for and received upgrade. Notice, now, however, that thus us an additional charge, not a replacement charge. Cannot get hold of anyone to speak about this so paying for 2 plans not one. Need urgent help to sort thus out, please. How do I manage this ?
Best answer by WelshPaul
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+6
Sounds like you ordered another contract rather than upgrade your existing one. Not to worry, you can cancel it!
Have a read of this article, it tells you everything you need to know and what to do.
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