I wanted to change my plan to sim only - so went to the upgrade page and chose a sim only deal.
should I have changed my plan instead? Do I have to cancel my existing plan? - I do not want to lose my number.
Solved
Wanted to change plan to sim only
Best answer by Will R
Hi
If you select upgrade or plan change, your number will stay the same on your existing plan.
On the App, have your allowances changed to reflect the upgrade you requested?
Will
This topic has been closed for replies.
Hi
If you select upgrade or plan change, your number will stay the same on your existing plan.
On the App, have your allowances changed to reflect the upgrade you requested?
Will
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Thanks Will,
All is as expected and my allowances and bill are now updated- I think it’s just the delay and that the web site says a Sim will be sent and that numbers cant be ported between ID mobile numbers (an issue that caused me no end of problems with another provider - twice, years ago). Also if a site can be broken or misunderstood - I’ll be the one doing it. This is what happens after 40 years in IT - you turn into a moron!!
All sorted.
Hi
We are happy to hear you were able to change your plan successfully. Feel free to message us for any issues you may have.
-Mohsin
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Yes,
Sim Arrived after 48 hours with an email confirming all the details - don’t know why I was worried - probably memories of poor experiences elsewhere. All good with ID mobile.
So either upgrade or change plan - it makes no difference - the end result was just what I wanted. 
Thanks
1 person likes this
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