Hi, I’ve been charged £8 (money was taken out) when it told me the purchase for a recurring bundle was unsuccessful five times. Why was I still charged for this? I checked my account and it doesn’t say anything about a recurring bundle being purchased. I bought £10 credit due to the £8 not working and now I’ve been charged £18 for both. I want a refund on the £8, thank you.
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Userlevel 7
+10
Hello
We’ll need to take a look at the account to understand what has happened here.
I’ll send you a PM so we can pick this up.
Mohammed
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