Pay As You Go

Everything you need to know about Pay As You Go

  • 511 Topics
  • 1,520 Replies

511 Topics

DonnaSmith1234
Civilian
DonnaSmith1234Civilian
posted in Pay As You Go

cant amend billing cap in app

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app email: asianbabes@icloud.com

0
DonnaSmith1234
Civilian
3 hours ago
H
Newbie
HooHooHNewbie
asked in Pay As You Go

Using pay as you go bundle in Spain

I can't find the definitive answer to whether or not PAYG BUNDLES can be used in Spain as in Roam like at home ie calls sms and data used in Spain are all included in the bundle and there are no extra charges if it keep to the fair usage policy and the bundles limits.Can anyone help? Thanks

3
Tom
iD Mobile Employee
1 day ago
J
Newbie
JosephKNewbie
posted in Pay As You Go

What an awful company

I'm on Pay as you go, every single time I've been on pay as you go with other providers, when I choose a SIM card online with a particular plan and the month ends and I put credit in my account, the plan gets taken out automatically. Not with ID mobile! You top up and they just use the credit without a plan! So that's £30 I've used for literally nothing! And I still have to top up again just to get the plan. I will never be using ID mobile ever again. What a god awful company.

0
J
Newbie
1 day ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

2
Kash
iD Mobile Employee
1 day ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

How to claim refund

I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family! 

3
Kash
iD Mobile Employee
1 day ago
M
Newbie
mikey17Newbie
posted in Pay As You Go

lost phone

my daughter has lost her phone,this new app needs a confirmation code sent to her phone fo it to register!how can i register whithout her phone,she is due an upgrade so need this to do that 

3
Kash
iD Mobile Employee
1 day ago
L
Civilian
LailabCivilian
asked in Pay As You Go

account not working. i cant use my allowence

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments? 

1
Kash
iD Mobile Employee
3 days ago
Justin Chenoweth
Civilian
Justin ChenowethCivilian
asked in Pay As You Go

End contract with ID and just go sim only still with ID.

Hi, I just wanted to know the best way to cancel my contract with ID and go over to SIM only still with ID. I would also like to retain my phone number.

2
Kash
iD Mobile Employee
4 days ago
S
Newbie
Storm M GraysonNewbie
asked in Pay As You Go

Cannot Login to new app

The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.

8
Tom
iD Mobile Employee
5 days ago
I
Newbie
Itzzia21Newbie
asked in Pay As You Go

Couldn't find my contract expiry info

After the new update that this mobile sim company has made, it seem clean and organised. However, I bought a sim back in april 15th for 24 months. My sim is due to expire later this month but I can't seem to find my sim expry info. I looked through my billing and plan section but nothing. The other version was alright but this one? Not really. Alternatively, do I get an email which will let me know that my contract has ended and even via sms? Thanks!

2
Tom
iD Mobile Employee
6 days ago
Stephen R Brown
Newbie
Stephen R BrownNewbie
asked in Pay As You Go

ending my sim only deal

I have had my sim since February this year and I have been off of the internet more than I have been on the coverage is rubbish I need it for my security cameras and ring door bell but it does not work so how do I cancel the contract? It’s pointless paying for something that does not work?

2
Tom
iD Mobile Employee
6 days ago
T
Newbie
TTomTNewbie
asked in Pay As You Go

second sim

I want a second SIM for rare use in the same handset. What is available 

2
Tom
iD Mobile Employee
6 days ago
Henry Ayala
Civilian
Henry AyalaCivilian
asked in Pay As You Go

SIM card

I live in the US. Do I need a UK credit card to purchase a 1 month sim card?

2
Tom
iD Mobile Employee
6 days ago
K
Newbie
Khalid AhmedNewbie
asked in Pay As You Go

App not working

Mr. Mathew You are very good qt asking people to use others gadgets to solve Id mobile app issues. Good in taking money as well. Why on earth will I pay for a service that's telling me their service is the best but better if you use PC and other mobile phone to call and make payments blah blah blah. I had a chat today with chimera, your colleagues. I was talking about app not working.He went and put add on of 3GB and charged me 8£. Without me asking for it. Day light robbery.Just because I mentioned I will move to ee or 3 mobile, he just decided to take £8 of my sickpay, in this living cost we all suffering in. That is customer service. Daylight robbery.Almost 2weeks now I cannot see mobile app. Cannot see data usage and now you put £ 8 add ons without my permission.Seriously, this is not the company WHICH! is recommending to all.USwitch and all other a..l..kers, who say iD mobile is good, is a reap of. Please cancel this contract.Good I am on monthly basis. From 02, one of the biggest

1
Tom
iD Mobile Employee
6 days ago
U
Newbie
user285Newbie
asked in Pay As You Go

PUK code sim locked need access ASAP

Hello I have recently bought 3 SIM cards for myself and family members, my sim card did not need a PUK code but the other 2 did, I am desperately in need of a code so that their phones are usable again ASAP!

2
Tom
iD Mobile Employee
6 days ago
Helena 'H' Fayyazi
Newbie
Helena 'H' FayyaziNewbie
asked in Pay As You Go

direct debit issue

I am trying to reset my direct debit but it won't let me

2
Tom
iD Mobile Employee
6 days ago
S
Newbie
stephen1963Newbie
asked in Pay As You Go

replacement SIM required

I ordered a new IDMobile SIM, and they’ve started taking payment. The first SIM just didn’t work - it was unrecognised in my devices, so I spoke on the help chat, and they sent out another.This one at least seems to be recognised, but there is no number or sign of the SIM actually working on the network.Undeterred, I went through the registration process, in the hope that this would somehow unlock things. Inevitably, we get to the “we have sent you a text” stage, and I can’t move past that.Because, STILL, 3 weeks in, the SIM isn’t actually registering on the network to allow me to receive texts, far less connect to the network and use the service I am PAYING to use.I am really becoming extremely fed up with this. I’m hoping that maybe it just takes IDMobile a bit of time to authorise the SIM, but if this doesn’t work, I’m ripping the damn thing out, sending it back, and expecting a full refund.I’m tech-literate. I’m not a fool. If I can’t make this work, it’s almost certainly not me, a

5
Tom
iD Mobile Employee
6 days ago
Helena 'H' Fayyazi
Newbie
Helena 'H' FayyaziNewbie
asked in Pay As You Go

app not working so cant pay bill

My direct debit has failed but I can't make a payment as the app is down and now I am getting cut off!!!

3
Tom
iD Mobile Employee
7 days ago
W
Civilian
wales8795Civilian
asked in Pay As You Go

Unlimted Calls, but telling me to increase cap?

I'm having issues making a phone call to my local vets. I've made calls to my vets over the last few months on my ID phone number. But for some reason today I am getting a message telling me I need to increase my cap? Why?I've paid £20 for unlimited everything. Why am I unable to make this phone call to my vets? Its not a premium phone number and I've telephoned them many times before.Can someone sort this out please before I cancel with you and search elsewhere! 

1
Tom
iD Mobile Employee
7 days ago
J
Newbie
Jay78Newbie
asked in Pay As You Go

Oops... something went wrong.

We have 2 numbers in our account. One is working fine. The other not. Every time I go to this account is simply shows me this error message: Oops... something went wrong. I was able to top up but unable to buy a bundle.Whether through the n or through the website.The automatic renewal failed earlier today, and I received a text.Both are PAYG. How can I buy a bundle?

3
Tom
iD Mobile Employee
7 days ago
Joss
Civilian
JossCivilian
asked in Pay As You Go

Help. Money taken but "balance empty" all services down

I paid my bill on March 22nd for unlimited calls and data, a week ago my sim stopped working, no internet or calls even text messages wouldn’t come through. When I use the phone number it says my balance is empty then says there’s a system error or something and hangs up. My online account also says my balance is full and untouched. I tried clicking on Live Chat but they say the system is down. I am completely dependent on my sim card I’ve been left in the wilderness all week with nobody available. I have had to pay for a second sim card and hot spot it just to come online and ask this. Please help. :/

1
Tom
iD Mobile Employee
8 days ago
A
Newbie
AC123Newbie
asked in Pay As You Go

I cannot find any way to change my PAYG plan to Monthly plan

I follow the instruction :“To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.”But I cannot find the “Manage my plan” option, see anyone can help?

3
Tom
iD Mobile Employee
10 days ago
Andynjd60
Newbie
Andynjd60Newbie
asked in Pay As You Go

Phone transcript between IDMobile and myself

How do I obtain a copy of a phone transcript between IDMobile and myself. I need proof of conversation I had early 2020. Credit Rating is shot because of £11 I paid!

1
Tom
iD Mobile Employee
11 days ago
Gizmotiger
Newbie
GizmotigerNewbie
asked in Pay As You Go

cant make some local calls

I’m trying to call local taxi, takeaway places but I can’t, I can make some calls to other places don’t understand why ? Thanks 

1
Tom
iD Mobile Employee
11 days ago
W
Newbie
Winner2023Newbie
posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
12 days ago
Terms & Conditions
Why iD Mobile?