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2 sim cards and account received for 1 sim only contracts

  • 11 March 2021
  • 3 replies
  • 68 views
S

I bought 1 sim only contract only to receive two different SIM cards with different mobile numbers. I have just received two direct debit set up letters for the two sims. I have tried getting this sorted on the live chat but it did not go anywhere. How can this be resolved as I will not be paying for two contracts I dont need.

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Best answer by Michelle 12 March 2021, 14:40

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3 replies

Michelle
Rank
Userlevel 5
Badge +8

Hello @Stsenuokpor 

 

We’ll send you a private message on here so that we can verify your details and help you cancel one of the contracts you have received.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C

Hi. I have exactly the same problem as @Stsenuokpor - 2 sim cards, 2 phone numbers etc but only need one account, which I have not yet activated.  Please help me to sort this out before I am billed twice. Thanks

Will
Rank
Userlevel 6
Badge +8

Hi @c0nfused,

 

Have you recently tried to upgrade your line? How was it you processed your order?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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