Question

Charges have continued after SIM disconnected

  • 3 March 2021
  • 3 replies
  • 38 views
K
Rank

Hi, My accounts team have been receiving and paying for a Sim that was cancelled in November '19, £13 p.m. , unaware that there was an issue. It came up in conversation today. Checking on the ID Mobile site, the number is not recognised as one of yours so you seem to have cancelled the line but continued the charging.

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @KenS,

 

That sounds odd. if you ported the number out, the line would disconnect automatically and payments would stop as a result.

 

Is it definitely appearing as iD Mobile on your bank statements?

 

Will

 

 

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K
Rank

Hi Will,

Yes, I’ve seen this month’s ID Mobile invoice this morning.

Thanks

Ken

Mohsin
Rank
Userlevel 6
Badge +4

Hi @KenS 

We will send you a Private Message so we can look into this on our end. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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