Direct Debit payment not taken

  • 6 April 2021
  • 1 reply
  • 62 views
E

Set up direct debit details via app. But no money taken on 2 consec months. Now no details showing on app for the bank details. Please contact us  via mobile phone no. I am trying to sort this for my mother, who is recently bereaved. Thank you

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Eleanorsayer, sorry to hear about the recent bereavement in your family, please accept my condolences. I’ve just dropped you a private message so we can look into this for you.

You can find it by tapping your profile icon in the top right corner of the screen and selecting ‘Private messages’.

 

Thank you,

Rory

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