Question

Double payment

  • 6 April 2021
  • 1 reply
  • 65 views
J
Rank

Hi there, due to an error when making a payment for my most recent bill I have made a double payment and would like for one of them to be refunded

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Joshlee, welcome to the iD Mobile community! You can leave the extra payment as a credit on your account if you like, and this will cover next month’s bill.

Alternatively, if you’d like for the payment to be refunded, please contact our Live Chat team who’ll be happy to help.

 

Thank you,

Rory

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