Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.
Continue searching on our Community
or
Speak to us on Live Chat.
Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.
Continue searching on our Community
or
Speak to us on Live Chat.
I think that is disgraceful as I had saved 40gb of data and thought it would continue with my more expensive new payment plan.
I think that is disgraceful as I had saved 40gb of data and thought it would continue with my more expensive new payment plan.
Hey Lee, sorry to hear that.
We do try to make this clear in our FAQs and I believe when you are submitting the request to change plans.
You will be able to start accruing data rollover again after your next plan reset date to start building your pot of unused data again.
Mohammed
Could I be given some free data as a gesture of good will as I have been a ID customer for over 6. years.
Hello
We aren’t able to apply free data as we do confirm this at the point of changing plans and iD Mobile have not incorrectly removed the allowances.
You would get a pro-rata allowance for the plan change which should give you some of the data also from this new plan you selected.
Mohammed
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.