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2 Mobile phone contracts , Can someone please make contact

  • 29 June 2020
  • 4 replies
  • 230 views
J
Rank
Userlevel 1

Hi, Can someone please make contact regarding two mobile phone contracts we have with you for 

 

REMOVED We have upgraded the phone recently but appear to be paying for both the old and new phone currently , we were wanting to keep the old telephone number on the new phone ?

 

REMOVED - This phone I think is now out of contact and we would like to change it to a sim only deal with he same number.

 

The accounts are in the name of REMOVED

 

our contact number is REMOVED

 

 

 

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Best answer by Mohammed 29 June 2020, 17:04

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4 replies

J
Rank
Userlevel 1

ok thank you 

J
Rank

Can someone also contact me regarding same info

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Jacqueline201 

Have you purchased a new account instead of upgrading an existing one, or is your query relating to something else?

Please give us a brief summary of what you need help with and if we can’t answer it here then we’ll send a private message if need be.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @jrs19,

Please do not post any private account information on a public community post.

 

This is a public platform and anyone can view this topic.

 

I will get someone to PM you regarding this, as it sounds like instead of upgrading, a new contract has been purchased.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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