Can I not upgrade early to a more expensive plan for a fee so I can get a new phone instead of paying a contract I can’t use?
Best answer by Mohammed
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Can I Upgrade Early?
i have a pay monthly contract but the phone got dropped in swimming pool on holiday so now no phone but still paying.
Can I not upgrade early to a more expensive plan for a fee so I can get a new phone instead of paying a contract I can’t use?
Can I not upgrade early to a more expensive plan for a fee so I can get a new phone instead of paying a contract I can’t use?
You might not support early upgrades with fee but if he/she decides to cancel the contract pay the remainder off and go else where it's your company's loss .
Userlevel 7
+10
Hello @Klsmith82 ,
Sorry to hear you've dropped your device when abroad!
We don't support early upgrades by paying a termination fee.
There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades
More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).
Mohammed
Sorry to hear you've dropped your device when abroad!
We don't support early upgrades by paying a termination fee.
There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades
More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).
Mohammed
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