Question

Cancel a cancellation

  • 13 July 2020
  • 4 replies
  • 87 views

I by mistake cancel my contract, i tied to call 7777 but it not working, how do i go about it?


4 replies

I want to cancel a disconnection. I do not have a PAC code

How do I cancel a disconnection

Userlevel 5
Badge +6

Hi @munemislam, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

Userlevel 6
Badge +10

Hi @Avik,

We can stop the cancellation if the 30-day period has not passed. We will have our support team contact you via PM now to have this sorted.

You can also contact our Live Chat Team here in the meantime if it is very close to cancelling.

Ryan

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