Tried for three days to activate new sim, security code is not being sent to phone or email despite numerous attempts. Rang Customer service yesterday who asked me to call back, I said no I want some help now, they simply put me on hold and then sent me back to the menu which self selected a survey that asked each question over and over four times before cutting me off. Dire customer service in my opinion for a simple sim activation helpcall. If someone doesn’t help activate the sim today I will cancel the upgrade and take my business elsewhere.
Best answer by terrywebbs
Hi welcome to the ID Community
The best thing to do is just goto this link
...and then click on Activate your SIM
Follow the instructions, this should work better than the app
The app does have little glitches now and again, apologies.
Alternatively login to your account with a web browser (not the app)
goto my services and Activate my SIM
Before you activate best to restart your mobile with the new sim in (turn it off and back on)
Then do the same again once its activated