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Change my Plan Procedure

  • 18 November 2020
  • 6 replies
  • 98 views
BBofDon
Rank
Userlevel 1

My existing plan doesn’t include enough data so would like to change to a better one.

Can I do this through my online account and keep my existing SIM card and number or does it require a new SIM card and the need to activate it….just want to keep it nice and simple?

The new Plan cost is actually cheaper than my existing one and with better allowances so seems an obvious choice!

Thanks

Brian

 

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Best answer by Ryan 24 November 2020, 14:37

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6 replies

Ryan
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Userlevel 6
Badge +10

Hi @BBofDon,

Yes you can simply change the plan whilst still keeping your number. If you head to the upgrade section of your account online (or on the app) you should find numerous plans on there.

Ryan

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BBofDon
Rank
Userlevel 1

Thanks Ryan much appreciated. Presumably that also means I don’t have to activate a new SIM card?

Thanks again

Brian

Michelle
Rank
Userlevel 5
Badge +8

Hi @BBofDon 

 

On some occasions you may be sent a new SIM card, all you would need to do is activate your SIM card via your online account, it's really simple, you can out more here. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
BBofDon
Rank
Userlevel 1

Thanks Michelle….very helpful much appreciated.

Brian

Ryan
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Userlevel 6
Badge +10

Hi @BBofDon,

Let us know if you need anything else. 🙂

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
BBofDon
Rank
Userlevel 1

Hi Ryan

All good thanks Ryan.

Brian

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