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Change of Billing Date & Signal Probkems

  • 6 August 2020
  • 1 reply
  • 127 views
tommyb1180
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Hi,  I have just recieved my new contract phone from you (Iphone 11). I have two questions. I would like to change the date in which you take my money out of my bank account to the 1st of every month. Also. my dad use to be a customer with you and when he passed away I closed his account and transferred to another network. Recently, I transferred his number to my contract and since I have done that.. My signal hasn't been the same and when I send a text message it sends three times and then sometimes it says it's not delivered even tho it has. Is there anyway in which you could fix this? Thanks

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Best answer by Will 6 August 2020, 19:23

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Will
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Userlevel 6
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Hi @tommyb1180, we’ll do our best to assist you here, but firstly I’d like to pass on my condolences to you and your family.

 

With the changing of the billing date, you can do this through the iD Mobile App. To get all the relevant info on this, please click here.

 

As for the number port issue, how long ago did you give us the PAC code?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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