I have just changed my plan online as my current one ends on 6th June. I have moved to a £6/month sim only. I have has an email telling me that it is being processed but on the order it tells me I have to update my direct debit?? Nothing has changed so why do I need to update anything?
Also am I going to be charged for the £6 and for the next month of the previous contact when my allowance updates on the 1st of the month?
Thanks Luci
Hi
Please contact Live Chat team are available for account related support. They’re
Available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
