Question

change plan upgrade

  • 17 November 2020
  • 1 reply
  • 11 views
Colly1993
Rank

Hi I upgraded my plan today through the app and as I was in a rush I’m not sure which phone it has upgraded to and I never received an email Confirmation to check what it is that’s on the way . I’ve not been able to speak  to live chat as it just keeps saying “try again later “. Really I just wanted to know what it is that is on the way as I think I may need a more expensive plan and may need to change it if that is possible 

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Colly1993,

Has your app changed to show the new allowances yet and has a new phone arrived through the post? You can increase your plan through your account too, even after an upgrade and it can be done once every 30-days.

Ryan

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