Question

Chat to an ID employee please re: upgrade

  • 6 October 2020
  • 3 replies
  • 437 views
K
Rank

I need to chat to an ID employee about my contract/upgrade...any available?

3 replies

Kevin
Rank
Userlevel 4
Badge +10

At your service @Keveng, welcome to the iD Community here.

If it’s anything general, just let us know here and we’ll be happy to answer it for you.

If it’s anything else, just give us some brief details (without sharing any personal information) and we’ll send you a private message if need be.

Alternatively, please contact our Live Chat Team here

Raamiya
Rank

Hi

Find out more. 
Web version
iD
Your Mobile Contractis Ending
Date: 02/03/2021
Dear Abdullahakim Said, 

Account Number: 10887767
Mobile Number: 07759726875

The minimum contract period for your 24‑month handset plan ends on 24 March 2021.
You currently pay £30.79 per month (excluding any additional usage charges).

After 24 March 2021, you’ll continue to pay this amount (subject to a possible annual RPI adjustment).

Now that your contract is ending, you could:

• Do nothing and keep your existing service for £30.79 per month;
• Sign up to a new contract with us; or,
• Switch to a different provider. 

Remember, you could get a better deal as a new customer with another provider. You may also get a better deal if you purchase your mobile alongside other services, such as broadband, in a combined deal. 

A notice period may apply if you want to cancel your service or switch to a different provider, but you won’t pay any cancellation fees as your minimum contract period ended on 24 March 2021. To cancel or view your options, visit the iD Mobile app or My Account online.

Thinking about taking out a new plan? Here are some deals to consider: 
OFCOM, the communications regulator, requires us to tell you about these tariffs to help you decide what to do about your services.
What you have now (or similar):
£28.99 per month for 24 months
£49.99 upfront cost
Unlimited minutes
Unlimited texts
1GB data
New Apple iPhone 11
Same minutes and more data:
£29.99 per month for 24 months
£48.00 upfront cost
Unlimited minutes
Unlimited texts
20GB data
New Apple iPhone 11
30 day rolling SIM only contract:
£6.00 per month
No upfront cost
Unlimited minutes
Unlimited texts
1GB data
No new handset
Here’s a summary of the changes that will apply from 24 March 2021 if you take no action:
Plan Features Current Deal 
Contract type  24-month handset plan
Monthly cost £30.79 
Minutes Unlimited
Texts Unlimited
Data 1Gb
Handset Apple iPhone 8PLUS 64GB SILVER
Plan Features After 24 March 2021
Contract type  Out-of-contract 
Monthly cost £30.79 
Minutes Unlimited
Texts Unlimited
Data 1Gb
Handset Apple iPhone 8PLUS 64GB SILVER
If you’ve already signed up to a new contract with us, or requested a PAC or STAC for this mobile contract, please ignore this email. You don’t need to do anything and your new contract with us, or your switch to a different mobile provider, will go ahead as planned.

If you don’t have a Direct Debit set up with us, you’ll need to call us on 0800 049 0250 to discuss these options. 

Regards,
iD Mobile
Terms and conditions

 


Privacy Policy

This is a service message sent to you by idmobile.co.uk.
Please do not reply to this email. For further information please refer to our FAQs or Help & Advice pages. 
iD Mobile Limited is a trading name of The Carphone Warehouse Limited, PO Box 686, Salford, M5 0PA. 
iD Mobile Limited registered address is 1 Portal Way, London, W3 6RS. 
Company registration number 09304672 .
 
Mohsin
Rank
Userlevel 6
Badge +4

Hi @Raamiya 

How can we help you today?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?