Solved

Contract End Date

  • 10 November 2020
  • 6 replies
  • 439 views
K
Rank

when does my contract end?

 

icon

Best answer by Ryan 15 November 2020, 13:01

View original
This topic has been closed for comments

6 replies

K
Rank

I want to know when my contract finishes?

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Kareim Walker,

Do you have access to your account online or through the app? If so, you can view your plan details there. If you don’t have access, please register first. You can also contact our Live Chat Team here to find this out.

I have also merged your posts here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
K
Rank

I logged into my ID account as you suggested and my contract ends on 04 SEP 2020 so why now in November am I am still being charged.

Will
Rank
Userlevel 6
Badge +8

Hi @Kareim Walker,

 

Have you let anyone know you wanted to cancel the agreement? We can’t just cancel peoples plans you see, otherwise it would leave people cut off without a phone service, and they could lose their numbers.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dems
Rank

I don’t have access to my account. I haven’t used my phone for months and my contract ended the end of October but I am receiving a bill for November and December. I’ve cancelled my direct debits because as I’ve tried to contact ID mobile of various occasions and had no luck I had no other way to cancel the ongoing contract. 
 

can someone please call or get back to me on how to do this. 
 

logging on to online is NOT a option as I don’t have that phone anymore or SIM card. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Dems,

I’ll send you a PM now so we can help get this cancelled.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?