Question

cooling off 30day period help. can i upgrade the phone ? and keep account open

  • 18 June 2019
  • 1 reply
  • 47 views

HI,

I have taken out a iPhone 6s for my son who suffers with type 1 diabetes and has autism. He is having a blood monitor fitted that we can monitor 24-7 and needs the phone for this to work. We have now only been told by the hospital that the software only works with iPhone 7 upwards and i was wondering as I'm still in the cooling off period can I upgrade the contract to an iPhone 7 rather than cancelling the contract.

1 reply

Userlevel 4
Badge +6
Hi Huntbros2010
We'd like to check on this and help you get the iPhone 6S returned and swapped for an iPhone 7.

Please can you email communitysupport@idmobile.co.uk so we can get started.

Phil

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