I have contract with 500 mins to which I added another 500 mins, making 1000 in total. the 500 add on minutes have 'expired' and my account Dashboard now shows 116 mins left but when attempting a call I get an automated voice message saying I have no minutes left. So why does my dashboard still say 116 mins?
Dashboard minutes available but cannot call
Hi
Welcome to the iD Community.
Please contact our Live Chat team who can look into this for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Minutes on the dashboard did reset to zero but much later (several hours) than the actual time I lost the ability to make calls. Would be good if the dashboard was updated in line with reality.
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