Data Rollover not working
Hello
I upgraded my plan a couple of months ago. For the first month the data rollover didn't work, I contacted customer services by phone and they advised that it doesn't work in the first month. I was a little frustrated that this wasn't clear and I lose data rollover by upgrading, but accepted it. However on the 2nd month of the new deal the data didn't roll over either. I understood that all ID plans have data rollover?????
Has anyone else had this issue and managed to find a successful resolution?
Thanks, Paul.
I upgraded my plan a couple of months ago. For the first month the data rollover didn't work, I contacted customer services by phone and they advised that it doesn't work in the first month. I was a little frustrated that this wasn't clear and I lose data rollover by upgrading, but accepted it. However on the 2nd month of the new deal the data didn't roll over either. I understood that all ID plans have data rollover?????
Has anyone else had this issue and managed to find a successful resolution?
Thanks, Paul.
Hi Paul,
Data rollover accumulates after the first full month of use since any plan change or upgrade, this could mean up to 1 month or as little as a day of data does not rollover before the first full month starts.
You should definitely find that unused data does roll over after a full month so please get in touch with us so we can check on this for you and put things right.
Phil
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more