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do i need to insert new sim?

  • 28 September 2020
  • 1 reply
  • 68 views

Hi

I upgraded my current contract with you and have just receivedĀ a new SIM card.

My phone is still using the original SIM that you provided and shows the 30 gig a month I was expecting.

Do I need to swap the card even though everything seems to be working correctly?

Thank you

Tony

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Best answer by Mohammed 30 September 2020, 15:05

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Userlevel 7
Badge +10

Hello @Tony Fmn,

We recommend swapping to avoid you accidentally activating the new SIM in the future when you no longer have it. Itā€™s something Iā€™ve seen happen before. Should only take a few moments to activate onĀ https://www.idmobile.co.uk/help-and-advice/your-sim-card

But to answer your question, itā€™s not a requirement.

Mohammed

Ā 

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