emergency calls only on new upgrade

  • 30 June 2020
  • 1 reply

Just upgraded and neither phone works both are saying emergency calls only. It's been a week without service now. No calls texts or messaging of any kind. Need this phone for work but your call centre is shut and everything leads back to general FAQs which don't help!!

1 reply

Userlevel 6
Badge +9

Hi @shelbyjade,

We are sorry to hear about what has happened. Does the old SIM card work if inserted into the new phone? If not, please contact our Live Chat Team here between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday and they can ensure the services are active against the correct SIM card.

Please let us know how you get on with that.