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End of contract and no pay monthly option offered

  • 6 October 2020
  • 6 replies
  • 101 views
bannadi
Rank
Userlevel 1

My contract expires in 9 days and the only options available online are to upgrate to more expensive 2 yr contracts.  No monthly pay option offered despite the claim that in the last 20 days before the end of the contract this will be made available to choose. 

Noone to talk to...

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Best answer by Ryan 7 October 2020, 16:40

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6 replies

bannadi
Rank
Userlevel 1

Update:  I used Upgrade, instead of Change plan option and selected ID Pay monthly sim - I hope this means at the end of the 2yr contract next week I will be moved to a month by month arrangement, however why does it say my order has been dispatched?  Dispatch what? 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @bannadi,

The option to upgrade to a SIM Only plan should appear towards the end of your contract but it sounds as though you may have purchased a brand new plan altogether unless it is our system issuing you with a replacement SIM card which can happen when upgrading. We will PM you now to check out your plan to see if it was an upgrade rather than a new order.

Ryan

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bannadi
Rank
Userlevel 1

Ok thanks Ryan, 

I won't be able to receive that sim so I'd appreciate if the new plan is linked to my current sim.

Thank you 

bannadi
Rank
Userlevel 1

Thanks for helping and solving that for me, much appreciated 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @bannadi,

Glad we were able to help sort this for you :)

 

Mohammed

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Ryan
Rank
Userlevel 6
Badge +10

Thanks for helping and solving that for me, much appreciated 

Hi @bannadi,

Glad to hear that we managed to get this sorted for you! 😃

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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