I’m an existing ID mobile customer, and I just bought a new phone through the ID mobile website and it came with a 24month contract and a when it arrived it came with a new sim. I’ve put the new sim in the phone, but the new contract/data allowance isn’t showing up on the ID mobile web dashboard when I log in, it still shows the pay monthly tariff I was on. I also can’t log in to the ID Mobile app on the new phone with either the PIN or password…
Am I being charged for both the Pay monthly and the new contract?
How do I get the new contract to show up on my dashboard?
How do I go about transferring my number across to the new SIM?
Should I just put my old sim in the new phone for the time being so I can still recieve.
Thanks for your help!!!