Given a new contract and number

  • 2 November 2020
  • 1 reply

I’ve just upgraded and it appears I’ve now got a new contract and phone number 

i want to keep my old number and end my old contract with you. 

As I now Have two bills each month so can you please sort out this for me. 

1 reply

Userlevel 7
Badge +9

Hi @Judith clare,

We are sorry to hear about that, it looks as though you purchased a new contract instead of completing an upgrade through your account. The quickest way to process a return is by speaking to our Live Chat Team here.