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Help! I cannot reach anyone!

  • 10 November 2020
  • 3 replies
  • 162 views
M
Rank
Userlevel 1

I want to know how to upgrade my plan or end the contract but cannot speak to anyone on phone and online chat does not work! Im getting very frustrated! What sort of Service does not have customer service!!!

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Best answer by Ryan 14 November 2020, 14:25

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @misstaylorxx,

I am sorry to hear that! Upgrades can be viewed from within your account online and generally appear 60-days before your contract end date. Information on cancellations can be found here. Let us know here if you need help with any of that.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

Since I received my new phone I cannot access anything

Will
Rank
Userlevel 6
Badge +8

Hi @Meshy,

 

Did you new phone come with a new SIM card? If so, have you activated it yet?

 

Which SIM and handset combo are you using?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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