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Help with my account - plan hasn't updated

  • 26 October 2020
  • 3 replies
  • 59 views

After upgrading from a 24 month contract to a monthly sim only contract i have hit a problem. I spoke to id over the phone and they arranged the upgrade. My husband did his at sametime. My plan never changed .unable to contact id i went to carphone warehouse he also strugged to contact id so he arrange to contact me  once he had spoke to his it department as he said there was a problem with my account with id, he got intouch with me to arrange for new sim he gave me a new sim but with less data than i had arrange with id agent i also kept   my original number. I have now found i have two direct debits for one number.

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Best answer by Ryan 27 October 2020, 19:53

Hi @Susanhowel,

I am sorry to hear about what has happened here. It sounds as though you have been set up with a new contract instead of just a plan change. We will send you a PM now to offer further support here.

Ryan

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3 replies

Userlevel 7
Badge +9

Hi @Susanhowel,

I am sorry to hear about what has happened here. It sounds as though you have been set up with a new contract instead of just a plan change. We will send you a PM now to offer further support here.

Ryan

Thanks for your help ive had the message from id support but the links wont open so im stuck

Userlevel 7
Badge +9

Hello @Susanhowel,

I can see you have since responded and someone will be in touch shortly.

 

Mohammed

 

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