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Help with my account - plan hasn't updated

  • 26 October 2020
  • 3 replies
  • 148 views
Susanhowel
Rank

After upgrading from a 24 month contract to a monthly sim only contract i have hit a problem. I spoke to id over the phone and they arranged the upgrade. My husband did his at sametime. My plan never changed .unable to contact id i went to carphone warehouse he also strugged to contact id so he arrange to contact me  once he had spoke to his it department as he said there was a problem with my account with id, he got intouch with me to arrange for new sim he gave me a new sim but with less data than i had arrange with id agent i also kept   my original number. I have now found i have two direct debits for one number.

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Best answer by Ryan 27 October 2020, 19:53

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3 replies

Mohammed
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Userlevel 7
Badge +10

Hello @Susanhowel,

I can see you have since responded and someone will be in touch shortly.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Susanhowel
Rank

Thanks for your help ive had the message from id support but the links wont open so im stuck

Ryan
Rank
Userlevel 6
Badge +10

Hi @Susanhowel,

I am sorry to hear about what has happened here. It sounds as though you have been set up with a new contract instead of just a plan change. We will send you a PM now to offer further support here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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