Question

Help with upgrade/new contract

  • 29 July 2020
  • 1 reply
  • 50 views

I tried upgrading but ended up with a new contract and phone number. Please can somebody sort this out for me. I've been into carphone warehouse and spoken to customer services they can't help, I have to use the live chat apparently which is never working.

 


1 reply

Userlevel 6
Badge +10

Hi @Squelchie,

We’re sorry to hear that you didn’t manage to obtain assistance via their store. If you made your purchase through our website or via your app then they wouldn’t be able to assist. If you can open up the Live Chat page here and see if they are available; I’ve checked and it’s letting me start a new conversation at the time of posting this message.

If you still can’t get through, please let us know.

Ryan

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Why iD Mobile?