Solved

How do I upgrade from contract to sim

  • 9 February 2021
  • 1 reply
  • 141 views
E
Rank

Hi,

 

My monthly contract expires in 3days I have upgraded from this contract to a Sim only plan through the website.

My account doesn’t show my new Sim only plan yet - it still shows the contract, will this transfer over when my contract expires?

You have sent me a new Sim card in. the post and I have purchased a new phone independently.

Do I need to put the new sim card you’ve sent me into my new phone or do I just use my existing sim card from my old phone?

I have tried to activate the Sim card you sent me but it says this Sim is already activated? When i put this new Sim in my phone none of my contacts come over, I also note the phone number is different - I wanted to keep my existing number.

 

Are you able to help me please?

icon

Best answer by Michelle 12 February 2021, 11:58

View original
This topic has been closed for comments

1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hi  @Eileen90 

 

We’ll send you a private message on here so that we can verify your details and check your recent upgrade.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?