Question

I keep encountering a problem while trying to upgrade. more details below.

  • 10 April 2020
  • 1 reply
  • 47 views

Hello all. While trying to upgrade my phone, I can't stop coming across an error that reads: "These details can't be edited at this stage as we need to use the information currently held on your account for eligibility purposes.

Log in to the iD Mobile app or My Account online and head to ‘Edit my Profile’ to change your details."

 

when I go into the "Edit my Profile" page, it only asks me to change address. I update that, double checking it, but i still can't proceed to my purchase. how can I fix this? thanks.


1 reply

Userlevel 3
Badge +5

Hi @redmvos 

I have sent you a private message with some more information. 

 

Aklima 

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