Question

I NEED to speak with someone @ id mobile!!!!!!

D
Rank

Since i started 2 contracts for my kids with id mobile ive never been able to create an online account and manage things via the app as it never recognizes my details. i now have a Final Denand Notice for £7.00 as I had to cancel direct debits due to Coronavirus, but I cant get hold of anybody online, via e mail or on the phone. So what the hell am I ment to do? its shocking im being threatend with a debt collection agency for £7.00 on an account with which I litrally have no way of speaking to anybody!!! 

15 replies

P
Rank
Userlevel 4
Badge +2

Hi @Delburn 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
D
Rank

Hi 

I cant find where my direct messages are so cant retrieve it! Any ideas?

A
Rank
Userlevel 3
Badge +5

Hi @Delburn 

You should be able to access the direct message via the email notification you received about the post. 

Or by clicking account settings and selecting private message. 

Thanks 

Aklima

Please do not message me directly, as this is currently not being monitored.
Laurita
Rank

I need to change my number , to another number I got

Laurita
Rank

Fid u get my request

A
Rank
Userlevel 3
Badge +5

Hi @Laurita 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Please do not message me directly, as this is currently not being monitored.
K
Rank
Userlevel 1

Seriously you have to through chat not speak to a human voice to get through to someone!!

 

this is ridiculous- I’m waiting for my new contract etc and all I wanted to know is the status of the mobile phone order when I’ll be getting it etc. 
 

the BOT is useless - I don’t have a ID mobile so I can’t log into the app only thing is go on Community ID thread. 
 

very disappointing - it’s better for me to stay with existing provider and pay the extra few hundred pounds. 
 

at least speaking to a human voice makes a big difference

vert annoyed 😒 well before I’ve even got anything. 

Will
Rank
Userlevel 6
Badge +8

Hi @KPNUTZ666,

 

Are you just after your order status checking? If so, let us know and we’ll get onto that for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gerry Proctor
Rank

i’d very much like to speak to a human being about my a/c. I am not the owner of the mobile but I pay by DD for the a/c so am not registered. I want to stop paying for this account but I am in contract so want to know what will happen and when I can cancel the DD without having to pay for the whole period. The account started on 23.01.21. I can furnish the mobile number and the account number. 

 

Many thanks.  

Gerry

Gerry Proctor
Rank

Upgraded from Civilian to Newbie but still no response from iD when you don’t have the mobile! I’d rather not be upgraded and just get someone I can talk to.

Kash
Rank
Userlevel 7
Badge +7

@Gerry Proctor,

In order to check this out we would require that the account holder contacts us directly.

If you are not the registered account holder, we can’t check this out unfortunately.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gerry Proctor
Rank

Hi Kash,

Thank you for your response.  I am the account holder and pay the DD but I do not have the phone. I receive all your monthly emails about the a/c. 

I hope there is someone I can talk with about my concerns. I can give you the details but am not sure if this is a secure forum which is why I left my mobile number. 

Gerry.

Kash
Rank
Userlevel 7
Badge +7

Hi @Gerry Proctor,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ginny Matthews
Rank

My £6 a month DD should be exactly that. So how can it be that I have a whopping great bill of £81 ????   And how do I leave this appalling ‘contract’?

Kash
Rank
Userlevel 7
Badge +7

@Ginny Matthews,

It’s likely that the charges for out of allowance usage.

Have you checked your bill to see what the charges are for?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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