Question

I ordered an upgrade but have not received any confirmation?

  • 3 October 2020
  • 5 replies
  • 54 views
Jojow
Rank

hi ,I ordered an upgrade on 30sept but haven't received any confirmation on when the phone will be sent out 

5 replies

Jojow
Rank

is there someone to contact other than live chat (,who keeps sending me back to the same place ) regarding no confirmation email on an upgrade I purchased 4 days ago ,please getting really frustrated now ,

Jojow
Rank

Hi ,I would like to makes complaint ,I would like someone to contact me asap please

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jojow,

I’m sorry to hear that.

Can you confirm if the iD app is showing the new upgraded plan or the old existing one?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jojow
Rank

hi ,Mohammed ,I managed to get through to live chat who have hopefully fixed the issue

Kevin
Rank
Userlevel 4
Badge +10

Please let us know if you need any further help @Jojow 

If you have any further questions just let us know.

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