Question

I’ve accidentally activated a new sim on upgrade but the new sim plan is not showing?

  • 2 June 2019
  • 1 reply
  • 88 views

It’s still saying I’m on my old contract when I’ve upgraded to a new contract on upgrade

1 reply

Userlevel 4
Badge +6
Have you received your new phone already @f_alom? Are you certain you have opted for an upgrade and have not simply purchased a second plan?

We'll need to speak to you in order to help with this one as we'll need to take some details from you beforehand.

If you could get in touch with us either through:

Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
Emailing our office at: communitysupport@idmobile.co.uk

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.

Thanks

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